mekar11 Privacy Policy

1Introduction

This Privacy Policy applies to the mekar11 website, associated mobile-optimised pages and any related services made available to eligible users. It covers the collection and handling of personal data by the mekar11 service entity responsible for your account. References to "mekar11", "we", "us" or "our" refer to that entity. References to "user", "you" or "your" mean any individual who accesses or uses mekar11.

By accessing mekar11, registering an account or using any feature of the platform, you acknowledge that you have read this Privacy Policy and understood how your personal data may be processed. If you do not agree, you should stop using mekar11 and request account closure where applicable.

This policy does not create or modify the contractual relationship covered by the mekar11 Terms & Conditions. Both documents should be read together.

2Definitions

The following definitions apply throughout this Privacy Policy:

• Personal Data — any information relating to an identified or identifiable individual, including name, contact details, device identifiers, payment references and account activity.
• Processing — any operation performed on personal data, including collection, storage, use, disclosure, transfer and deletion.
• Controller — the entity that determines the purposes and means of processing personal data related to mekar11 accounts.
• Processor — a third party that processes personal data on behalf of mekar11 under contractual instruction.
• User — any person who registers for or interacts with mekar11, whether or not they hold an active account.
• Cookies — small data files stored on a device to support site functionality, authentication and analytics.
• Sensitive Data — categories of personal data that may require additional safeguards under applicable law, such as financial details submitted for payment verification.

3Data We Collect

mekar11 may collect the following categories of personal data, depending on how you use the platform:

mekar11 does not intentionally collect special-category data such as health, biometric or political information unless legally required for a specific regulated purpose and disclosed separately at the point of collection.

4How We Use Your Data

Personal data collected by mekar11 may be used for the following purposes:

• Creating, verifying and maintaining your mekar11 account.
• Processing MYR deposits and withdrawals via Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX or other supported channels.
• Carrying out identity, age and payment verification required under applicable licensing terms.
• Detecting and investigating fraud, money laundering, collusion and unauthorised account access.
• Resolving technical errors affecting your account balance, wager records or payment status.
• Providing customer support and responding to enquiries submitted to mekar11.
• Sending essential service messages, including security alerts and transaction confirmations.
• Applying responsible gaming controls such as deposit limits, cooling-off periods and self-exclusion requests.
• Complying with obligations under applicable international licensing terms or legal instruments.
• Improving service design, stability and user experience through aggregated analytics.

Where mekar11 intends to use data for a materially different purpose than the one under which it was collected, appropriate notice will be given unless an exception applies under applicable law.

5Legal Basis for Processing

mekar11 processes personal data one or more of the following grounds:

• Contractual necessity — processing required to open and operate your account, fulfil transactions and deliver the agreed service.
• Legal obligation — processing required to satisfy identity verification, anti-fraud, anti-money-laundering or other mandatory compliance obligations under applicable licensing terms.
• Legitimate interests — processing necessary for security operations, fraud prevention, service improvement and communicating material changes, where those interests are not overridden by user rights.
• Consent — where mekar11 expressly requests consent for a specific optional use, such as certain marketing communications, and consent is freely given and separately recorded.

6Cookies and Tracking Technologies

mekar11 may use cookies, local storage, pixel tags or similar technologies to support platform functionality. Session cookies are deleted when you close your browser. Persistent cookies may remain for a defined period and support features such as saved login state and language preferences.

You may control non-essential cookies through your browser settings. Disabling all cookies may affect login, session security and the availability of certain features. mekar11 does not guarantee full platform functionality if essential cookies are blocked.

Where third-party analytics or security tools are used, data shared with those tools is subject to the contractual arrangements in place between mekar11 and those providers, which are designed to limit use to the stated purposes.

7Data Sharing and Disclosure

mekar11 does not sell personal data to third parties. Data may be shared with the following categories of recipient where necessary and proportionate:

• Payment processors — to facilitate MYR deposits and withdrawals, including Malaysian banking partners and e-wallet operators.
• Identity and fraud services — to verify documentation and detect suspicious activity, in accordance with applicable licensing obligations.
• IT infrastructure and security providers — operating under data processing agreements that restrict use to specified purposes.
• Licensing and regulatory authorities — where mekar11 is required to report or respond under an applicable international licence.
• Legal and compliance advisers — where necessary to obtain legal advice or respond to formal legal proceedings.
• Business successors — in the event of a merger, acquisition or significant operational change, subject to user notification where practicable and applicable law.

Any processor engaged by mekar11 is required to handle personal data only for the instructed purpose and to maintain appropriate security standards.

8International Transfers

mekar11 may be operated by entities based outside Malaysia. Personal data may therefore be processed or stored in countries other than the user's country of residence. Where data is transferred internationally, mekar11 aims to ensure that appropriate safeguards are in place, such as contractual data protection clauses or equivalent standards recognised under applicable licensing frameworks.

By using mekar11, Malaysian users acknowledge that their personal data may be transferred, stored and processed outside Malaysia for the purposes stated in this policy, subject to the protections described.

9Data Retention

mekar11 retains personal data for as long as it is reasonably necessary for the purpose for which it was collected or for which a legal or contractual obligation requires it to be kept. The following general retention principles apply:

• Active account data is retained for the duration of the account relationship and reasonable period thereafter.
• Transaction records, including MYR payment history, may be retained for several years where licensing or anti-money-laundering rules require it.
• Support correspondence is retained for a period sufficient to resolve disputes and defend or substantiate a legal position.
• Data collected during an unsuccessful registration or incomplete verification may be deleted soner, subject to fraud-prevention requirements.

When personal data is no longer needed and no retention obligation applies, it will be deleted or anonymised in manner consistent with reasonable security practice.

10User Rights

Depending on the legal framework applicable to your situation, you may have some or all of the following rights in relation to personal data that mekar11 holds about you:

• Access — to request confirmation of whether mekar11 holds personal data about you and, if so, to obtain a copy.
• Correction — to ask mekar11 to correct inaccurate or incomplete personal data, particularly account details and contact information.
• Deletion — to ask for the deletion of personal data where retention is no longer justified, subject to applicable legal obligations that may require continued retention.
• Restriction — to request that certain processing be paused while a complaint or correction request is considered.
• Objection — to object to processing carried out on the basis of legitimate interests, where your individual circumstances justify it.
• Withdrawal of consent — to withdraw consent at any time for processing that relies on consent alone, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact mekar11 using the details in the Contact section below. Requests will be handled within a reasonable timeframe. mekar11 may need to verify your identity before fulfilling a request and may decline where a legal exception applies.

11Security and Account Responsibility

mekar11 maintains reasonable technical and organisational measures to protect personal data, including encrypted data in transit, access controls and routine security reviews. No online platform can guarantee absolute security. Users in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam and elsewhere should take their own precautions, including:

• Using a strong, unique password for your mekar11 account.
• Never sharing your password, one-time code or verification details with another person.
• Logging out on shared or public devices.
• Reporting suspected unauthorised account access to mekar11 promptly.

If a data security incident occurs that is likely to affect your interests, mekar11 will take appropriate steps in accordance with applicable requirements, which may include user notification where lawfully required.

12Children and Age Verification

mekar11 casino-style services are intended only for individuals aged 21 and above. mekar11 does not knowingly collect personal data from minors. Where mekar11 reasonably determines that an account holder does not meet the minimum age requirement, the account will be suspended, any transactions reviewed and personal data processed only to the extent necessary to comply with applicable legal obligations.

Adults who share devices with minors should ensure that mekar11 cannot be accessed without their knowledge and should implement appropriate device-level access controls.

13Changes to This Privacy Policy

mekar11 may update this Privacy Policy from time to time to reflect changes in service design, legal requirements, processing activities or licensing obligations. Material changes will be communicated by displaying a revised effective date and, where appropriate, additional notice through account communications.

Continued use of mekar11 after a revised policy takes effect will be treated as acceptance of the changes, to the extent permitted by applicable law. If you object to a change, you should stop using mekar11 and contact support to arrange account closure.

14Contact Us

If you have questions about this Privacy Policy, wish to exercise a data right or want to raise a privacy concern, please contact the mekar11 support team through the following channel:

Website email: [email protected]

Email addresses are displayed as plain text for user security. Do not include passwords, full payment credentials or one-time verification codes in any correspondence.